We, at AAR Healthcare (Kenya) Limited, respect your privacy and are obligated and committed to collecting and processing your personal data in accordance with the law and in particular, the Data Protection Act, 2019. This form outlines the collection, processing, and usage of your data as per the applicable data protection regulations.

We will collect, use, store, share or otherwise Process personal data about you (or persons connected to you) including:

• Your name
• Date of birth
• Contact details such as your email address, physical address and telephone number and
• Medical records available in physical files and electronic form
• Any other information required for the purpose of providing medical care to you including, but not limited to, your medical insurance details.

• Providing Medical services
• Communication - to contact, send appropriate healthcare and educational materials either in, or via calls, SMS (Short Message Service) - and email form and/or portal.
• Referral lab - If part of the treatment requires lab tests as part of the diagnosis process, we will need to carry out the tests at labs that provide those specified tests.
• Referral Hospital - In the event that my treatment requires admission / specialist review.
• Insurance companies – Where the service rendered is payable by an underwriter documentation is required as proof to service delivery and for quality control processes.

Your data will be processed for the purposes outlined above and may involve storage, analysis, and sharing with third parties, where necessary, to provide utmost quality care to you and to fulfill the obligations set out under the Data Protection Act.

We are committed to ensuring the security of your data and have implemented appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or alteration.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this form, or as required by law.

You have the right to be informed of the use to which the personal data is to be put, access your personal data in our custody, object to the processing of all or part of the data, rectify/correct of false or misleading information, or request the deletion of your personal data held by us. For any inquiries regarding your data or exercising your rights, please contact dpo@aar-healthcare.com

You have the right to withdraw your consent at any time by contacting us at dpo@aar-healthcare.com. However, the withdrawal of consent shall not affect the lawfulness of processing and processed data based on prior consent before its withdrawal. Please note that withdrawing consent may also affect our ability to provide certain services or fulfill obligations, and may also expose you to liability for any services rendered prior to such withdrawal.

The processing of personal data is exempt from the provisions of the Act if the same is necessary for national security or its disclosure is required under any written law or an order of the court or for the prevention or detection of a crime.

For detailed information on how we protect your privacy and handle your personal data, please visit our website to review our comprehensive Data Privacy Policy