Terms & Conditions

• Full name and current medical condition of the subscriber requiring evacuation.
• The precise location and availability of a suitable airport or airstrip for evacuation.
• Details on the current security situation at the pick-up location.
• Medical clearance from an attending physician confirming the subscriber is fit to travel by air ambulance.

• Congenital defects, deformities, or pre-existing medical conditions that the subscriber was aware of or receiving treatment for prior to purchasing the evacuation cover.
• Recurrence or persistence of the same medical condition that required an initial evacuation, unless it can be proven through medical records that the conditions are unrelated.
• Self-inflicted injuries, treatment for alcoholism, drug addiction, neurological disorders, or psychiatric conditions.
• Rest cures, custodial care, periods of quarantine or isolation.
• Transport for pre-planned medical appointments, examinations, or check-ups not related to diagnosing an illness or accidental injury.
• Evacuations from mountains, remote areas inaccessible by air, or high altitudes beyond the closest serviceable airstrip. Transfers will be conducted from the nearest accessible airstrip to Nairobi.
• Evacuations by helicopter are not covered under this plan but can be arranged at an additional service fee.
• Participation in high-risk activities such as paragliding, skydiving, scuba diving, mountaineering, motorized racing, water sports, or any other hazardous pursuits without prior written consent.
• Pregnancy complications arising within two months prior to the estimated delivery date. Only emergencies during the first seven months of pregnancy are covered. Routine birthing transportation is excluded.
• Failure to take recommended prophylactic treatment for the location of residence.
• COVID-19 cases where the subscriber has not received at least two doses of an approved vaccine, with the last dose administered at least 14 days before the emergency evacuation request.
• Evacuations from South Sudan and Ethiopia, except for transfers from Juba and Addis Ababa airports to a hospital in Nairobi, subject to operational and security constraints. Transfers from remote parts may be performed on a fee-for-service basis.
• Evacuations for contagious diseases, outbreaks, epidemics, and pandemics are subject to the discretion of the air ambulance provider and government authorization.
• Out-of-hospital treatment or evacuation for mild conditions, such as minor lesions, sprains, simple fractures, or illnesses that can be treated locally.
• Inpatient medical costs, unless the subscriber has purchased a separate outpatient and inpatient cover.
• Injuries sustained as a result of willfully participating in war, political violence, or civil unrest.
• Search and rescue operations if a subscriber is lost in a remote area.
• Evacuations arising from or related to injuries sustained while engaging in criminal or unlawful acts.
• Conditions arising directly or indirectly from chemical, biological, nuclear contamination, ionizing radiation, or radioactivity from nuclear fuel or waste.